Return policy.

Last updated: October 2026

We want you to be happy with your MEG purchase. This page summarises our return and refund rules. The terms confirmed in your order confirmation apply if there is any difference.

Before you return anything

Please contact us first by phone or WhatsApp so we can confirm whether the item is eligible and give you the correct return instructions. Returns sent without prior approval may be refused.

Phone: +974 6618 3560 · WhatsApp: message the showroom

Eligible returns

• You may request an exchange or refund within 3 days of receiving your order.
• Items must be unused, undamaged and in a re-sellable condition.
• All original packaging, accessories and proof of purchase must be included.
• We may inspect the item before approving a refund or exchange.

Refunds

• Approved refunds are issued using the same payment method as the original purchase. For example, a credit card purchase will be credited to the original card account.
• Delivery, assembly and installation costs already incurred are not refundable.
• Refunds are processed after the returned item arrives at our designated warehouse and passes inspection.
• We reserve the right to refuse a return or exchange if the item does not meet the return conditions.

Return shipping

We will provide a return shipping address. Unless we agree otherwise, you are responsible for arranging and paying for the return shipment, and the item remains your responsibility until it arrives at the designated warehouse.

Items that cannot be returned

• Used bedding, including bed linen, duvets, pillows and pillow-tops.
• Mattresses or stuffed and upholstered products without a law label.
• Cut metre fabrics.
• Made-to-measure and bespoke items, including custom countertops and custom furniture.
• Products that have been modified, altered or washed.
• Sale items, which are final sale.

Made-to-order pieces are produced specifically for you and are not eligible for return or exchange unless they are faulty or not as agreed.

Damaged or faulty items

• Please inspect your purchase at the time of delivery. If the packaging or item is visibly damaged and you wish to reject it, tell the delivery team immediately.
• If you discover a defect after accepting your item, contact us within 72 hours of confirming receipt.
• We may ask for photographs or a video of the item to assess the issue. Claims received after 72 hours may not be accepted.
• Where an item is faulty or not as agreed, we will discuss repair, replacement or another appropriate solution with you.

Exchanges

If you would like to exchange an eligible item, contact us first. Exchanges are subject to availability and the same condition requirements. Any difference in price will be agreed before the exchange is completed.

Questions

If anything is unclear, contact the showroom before placing an order or returning an item. Our team would rather resolve a question early than have you go through a return.